Cancellation Rights

Your right to cancel

If you are a consumer, you generally have the right to cancel a distance contract within 14 days without giving a reason. For services and digital content not supplied on a tangible medium, the cancellation period generally begins when the contract is concluded.

To exercise the right, you must inform F-T-S DIGITAL SERVICES LTD. by a clear statement of your decision. You may use the electronic cancellation function on this page, or contact us by email or another legally permitted method.

Services started during the cancellation period

If you expressly request that website, e-commerce, SEO, consulting or another paid service begins before the 14-day cancellation period expires, work may begin before that period has ended. If you then exercise a valid cancellation right before the service has been fully performed, you are liable only for a reasonable amount proportionate to the service actually supplied up to the time your cancellation reaches us, and only where the applicable statutory information and request requirements have been met.

For fixed-price projects, the calculation is based on the agreed total contract price and the objectively completed proportion of the contractual work. Relevant evidence may include completed milestones, delivered drafts, documented analyses and implementation steps. We do not impose a flat 50% or 100% cancellation charge merely because work has started.

For a paid service, the statutory cancellation right ends on full performance only where the legally required prior express consent or request and acknowledgement have been obtained. Payment alone does not by itself remove a statutory cancellation right.

Digital content supplied immediately

For digital content not supplied on a tangible medium, including digital prompt products, reports, templates and downloadable files, we do not rely on a loss of the statutory cancellation right unless the legally required conditions have been satisfied. Where you ask for supply to begin before the cancellation period expires, immediate supply requires your prior express consent, your acknowledgement that the statutory cancellation right will be lost when supply begins, and the legally required contract confirmation where applicable. If those requirements are satisfied, the statutory cancellation right ends when supply begins. Statutory rights relating to defective or non-conforming digital content remain unaffected.

Consequences of a valid cancellation and refunds

Where a valid cancellation right exists and is exercised, payments received for the cancelled and unperformed part of the contract will be reimbursed without undue delay and within the applicable statutory deadline. Where the law requires it, reimbursement is made no later than 14 days after we are informed of the cancellation. Unless you expressly agree otherwise, reimbursement is made using the same means of payment used for the original transaction and no refund fee is charged.

For services that began during the cancellation period at your express request, only the legally permitted proportionate amount for work actually performed up to receipt of the cancellation may be retained, deducted or invoiced where the statutory requirements have been met. No amount is charged for work that was not performed, and no contractual cancellation penalty is added.

Electronic cancellation function

Use the form below to submit a cancellation declaration electronically. You will be asked for your name, the contract or order reference, the contract or part you wish to cancel, and the email address to which the receipt confirmation should be sent.