Privacy Policy

1. What this policy covers

This policy explains how we process personal data when you visit ftsdigitalservices.com, contact us, place an order, create an account or use our digital products and services. We process personal data in accordance with applicable UK data-protection law, including the UK GDPR and Data Protection Act 2018, and, where applicable to individuals in the European Economic Area, the EU GDPR.

2. Data we may collect

• Identification and contact data, such as name, billing address, email address and telephone number where provided.
• Order and contract data, including products or services ordered, prices, currency, order number, project information and communications.
• Account data created through WooCommerce or WordPress customer functions.
• Technical data, including IP address, browser/device information, timestamps, server logs, language preference and security events.
• Checkout declarations, including consent or acknowledgement relating to early performance, digital-content delivery and cancellation rights where legally required.
• Support and project data that you send to us voluntarily.

3. Why we process data

We process data to provide and administer contracts, deliver digital products and services, communicate with customers, operate customer accounts, maintain security, prevent abuse, fulfil accounting and legal obligations, handle complaints and cancellation requests, and improve the reliability of the website. Depending on the context, the legal basis is performance of a contract or steps requested before entering a contract, compliance with a legal obligation, our legitimate interests in operating and protecting the business, or consent where consent is required.

4. WordPress and WooCommerce

The website uses WordPress and WooCommerce. When you place an order or create an account, WooCommerce processes and stores order, billing, account and checkout information required to complete and document the transaction. Necessary session and cart technologies may be used to keep your basket and checkout working. Additional legally required checkout declarations may be stored with the order as evidence of the declaration made at checkout.

5. Hosting and server logs

The website and related infrastructure are hosted within our configured United Domains/IONOS environment and associated technical service providers. Hosting systems may process IP addresses, request data, timestamps, error logs and security information to deliver the website and maintain availability and security.

6. Language functionality

TranslatePress is used to provide multilingual content. Language-related cookies or local browser storage may be used where technically necessary to remember the selected language. These functions are intended to provide the version of the website selected by the visitor.

7. Payments

Payment methods available to you are shown at checkout. If an external payment provider is enabled and selected, payment and transaction data required to process the payment may be transmitted to that provider under its own privacy terms. We do not claim to store full payment-card credentials where those details are handled directly by the payment provider.

8. Cookies and similar technologies

We use technologies that are necessary for the operation of WordPress, WooCommerce, security, language selection and checkout. Non-essential analytics, marketing or comparable technologies will only be used where they are actually enabled and where any legally required consent has been obtained. Browser settings can also be used to control cookies, although disabling technically necessary cookies may prevent cart, account or checkout functions from working correctly.

9. Contact forms and email

If you contact us, we process the information you provide to respond to the enquiry, prepare an offer, perform a contract or handle support. Please do not send passwords, private keys, payment credentials or other highly sensitive secrets through ordinary email or contact forms unless we have expressly provided a secure route.

10. Recipients and processors

Personal data may be processed by hosting and infrastructure providers, email providers, website and e-commerce technology providers, payment providers selected by the customer, professional advisers and other service providers where necessary for the relevant purpose. We disclose only the data reasonably necessary for the service or legal obligation concerned.

11. International transfers

Some service providers may process data outside the United Kingdom or European Economic Area. Where data-protection law requires safeguards for such transfers, we rely on an applicable adequacy decision, approved contractual safeguards or another lawful transfer mechanism.

12. Retention

We retain personal data only for as long as necessary for the relevant purpose and applicable legal obligations. Order, invoice, accounting and contract records may be retained for the statutory record-keeping period applicable to the transaction. Support and project information is deleted or anonymised when it is no longer reasonably required, subject to legal claims and record-keeping obligations.

13. Your rights

Subject to applicable law, you may have rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent where processing is based on consent. You may contact us at info@ftsdigitalservices.com. You may also complain to the UK Information Commissioner’s Office and, where EU data-protection law applies, to the competent supervisory authority in your country.

14. Automated decisions

We do not use website orders to make solely automated decisions that produce legal or similarly significant effects on customers unless this is expressly disclosed and a lawful basis exists.

15. Security

We use reasonable technical and organisational measures appropriate to the nature of the service. No internet transmission or storage system can be guaranteed to be completely secure.

16. Changes

We may update this policy when systems, providers or legal requirements change. The current version and update date are published on this page.